Refund Policy

7. Payment Processing

Subscription payments are processed by Paddle.com Market Ltd ("Paddle"), acting as merchant of record for these transactions. This means Paddle — not StellPanel — is the seller of record for your subscription purchase, and is responsible for processing your payment, issuing receipts, and collecting and remitting applicable taxes (such as VAT or sales tax) on the transaction.

By subscribing, you also agree to Paddle's own terms of sale and privacy practices for payment processing. StellPanel does not receive or store your full card details.

8. No Refunds

All subscription payments are final and non-refundable, including for partially used billing periods, except where a refund is required by mandatory law that cannot be excluded by agreement.

Because the Service is provided for business use (Section 2), you acknowledge that, to the extent any statutory right of withdrawal for digital content might otherwise apply, you expressly request immediate access to the Service upon payment and, where applicable, waive any such right of withdrawal once access has been granted.

We adopt this policy because subscription revenue funds ongoing infrastructure and support costs from the moment access is granted, and a no-refund policy keeps pricing, accounting, and tax treatment simple and predictable for everyone.

9. Cancellation and Deactivation

You may cancel your subscription at any time. Access continues until the end of your current paid period; we do not provide prorated refunds for the unused portion.

If a business's subscription lapses or its free trial expires without payment, that business is deactivated (access restricted) rather than deleted — your data is preserved so you can reactivate later.

If you have more businesses than your paid quantity covers, the businesses that remain active are chosen automatically (the businesses you created earliest are kept active) unless you select otherwise where the Service allows it.